1) Name the Texan city that has been immortalized in management literature about communication and decision making in groups.
Abilene
2) Name the former top cop of New York City Police whose work is often held up as the finest example of “Tipping Point Leadership”
William J Bratton
3) Who coined the concept of “Level Five Leadership” in his celebrated book “Good to Great”?
Jim Collins
4) What does the Thomas – Kilmann instrument used to assess in a manager?
Conflict Resolution Style
5) Who proposed the Forming – Storming – Norming – Performing model of Group Development in 1965?
Dr. Bruce Tuckman
6) What term describes the phenomenon of self-fulfilling prophecy in which greater the expectations placed on students or employees, better they perform?
Pygmalion Effect
7) Who coined the term “Matrix Organization” to describe the modern organization with complex multiple reporting structure?
Jack Welch
8) Name the author of the best selling book “Drive” that explores the concept of human motivation.
Daniel Pink
9) What does the Gallup Q12 survey measure?
Employee engagement in an organization
10) Name the CEO of Johnson & Johnson who steered the company out of its 1982 Tylenol crisis with his famous ethical decision making.
James Burke
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